ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

Key Role Responsibilities

Community management

• Create a friendly environment to facilitate high member satisfaction
• Espouse your coworking space's values
• Roll out community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events and managing communications within the space and through digital vehicles.
• Resolve issues between members quickly and in a manner that diffuses tension
• Foster a sense of inclusivity where fresh ideas are welcome
• Be knowledgeable about your coworking space's membership contracts and guidelines, as well as federal, state and local laws that manage the work environment. Explain these policies to members, as necessary.
• Oversee new member onboarding and member moves out of the space

Events execution

• Execute monthly coworking events that engages all stakeholders:
• Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
• Future members: Lead generation and sales-related events
• Local community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build your coworking space's CRM and digital community.
• Manage to the allotted budget
• Present our community professionally
• Oversee the event itself, from catering to a smooth event check-in process to cleanup

Business development

• Conduct tours for prospective members
• Engage with the local community by attending relevant events they are hosting
• Ensure that new members will fit with your coworking space's culture dynamics and mission
• Maintain a positive relationship with key vendors and our landlord

Facilities and space management

• Manage all building operations to the satisfaction of members
• Maximize up-time and availability of key facilities assets like the Wifi network, kitchen, printers/copiers
• Keep members aware of facilities issues that may impact them
• Utilize a variety of coworking software applications manage the space and membership
• Submit maintenance tickets for repairs to the facility and key equipment
• Ensure cleaning is conducted to spec
• Be aware of local laws and regulations as they pertain to member safety and emergency preparedness

Customer Focus

• Places the customer at the heart of decision-making; constantly ensuring our team members and practices are aligned to the needs of the customer.

 Operational Focus

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Demonstrates appropriate safe behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.
• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications or utilizing other appropriate method(s) to obtain business and professional information and applies knowledge and practices to area(s) of responsibility.

Others

• In addition to the tasks listed here, the holder of the position is obliged to carry out individual tasks on the instructions of the superior which are essentially related to the activity or result from the operational necessity.

Role Scope

• Property: District Living Vienna
• Capacity: 832 Apartments
• Resident Amenities: CO-Working, F&B areas, Study Room, Game Room, Gym, Courtyard, Multifunctional rooms.

Key Relationships

• Co-Working members, prospect members, residents, commercial residents, corporate accounts
• Regional Operations Manager & Corporate Support Teams including Operations, HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects.
• 3rd party contractors, suppliers, partners, municipality, local police & neighbours.