ABOUT GREYSTAR

​Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

JOB DESCRIPTION

•    Achieves the community’s resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
•    Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.
•    Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents. 
•    Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed. 
•    Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily. 
•    Reviews the Courtesy Patrol Officer nightly reports and follows up on incident reports and lease violations as necessary. 
•    Reviews the Valet Living nightly reports and follows up on incident reports and lease violations as necessary. 
•    Checks the Front Desk phone and email throughout the day for messages, and returns calls and emails as necessary.
•    Prepares Community Access keys/fobs/etc. for move-in.
•    When necessary, assists with coordinating vendors and resident communication during emergency maintenance situations.

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The hourly range for this position is $38.00 - $40.00

COMPENSATION & BENEFITS

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.

Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Benefits Offered for Part-time Team Members:

• 401(k) with Company Match (eligibility required)

• Employee Assistance Program

• Paid sick time

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.