ABOUT GREYSTAR

​Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Sales Executive is responsible for supporting leasing, occupancy and revenue objectives for our Multifamily portfolio. You’ll be a part of the central leasing team responsible for key activities during the leasing journey of our potential residents. These activities include lead generation, qualification and conversion, scheduling and conducting viewings, closing sales, application management and completing the required administration.

JOB DESCRIPTION

Key Role Responsibilities:

• Works as part of a team, supporting and respecting other team members to deliver an exceptional resident journey.
• Responds to all incoming sales channels and initiates proactive outbound contact to convert our lead database.
• Answer all calls, email and live chat enquiries in a professional, engaging and timely manner to hit the key central sales team KPIs.
• Qualifies potential applicants and ensures all data capture and details of the contact are updated in the relevant systems in an accurate and timely manner.
• Converts enquiries and leads into viewing appointments and leases to achieve multifamily leasing and occupancy targets.
• Conducts viewings and relevant follow-ups with prospects.
• Convert leads and tours into residents through needs-based selling and negotiation.
• Follows up on potential applicants required documentation, contract returns and payment processing.
• Updates property portals (Rightmove, Zoopla, etc) to ensure all relevant apartments and properties are listed on the market and generate leads.
• Plans and organises daily activities to maximise productivity.
• Actively understands, updates and improves knowledge of community, amenities, units and local area features.
• Supports all communities including cross-selling based upon potential resident requirements.
• Undertakes activities to promote the property and monitors competitor activity.
• Assisting with the delivery of successful open days including the preparation and execution of event launch plans and requirements.

Role Scope:

• This role reports to the Sales Team Leaderr covering Greystar Multifamily Organisation.

About You

Knowledge & Qualifications:

• Good level of general education evidencing literacy and numeracy.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases/ booking systems, e.g. Entrata/Yardi/Salesforce.

Experience & Skills:

• Excellent customer service skills and experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.
• The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets.
• Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail.
• Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• A team player who is evidently approachable and welcoming.
• Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Proficient at using online and web tools/resources for gathering and presenting research and information.
• Fluent English verbal and written communication skills.
• Mandarin speaker