Sales Executive (Mandarin Speaker)
Londres, Reino Unido ;ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
Key Role Responsibilities
Works as part of a team, supporting and respecting other team members to deliver exceptional resident living.
Responds to all incoming sales enquiries in a timely manner in line with set targets.
Initiates proactive outbound contact to convert lead generation and existing database contacts as above.
Actively understands, updates and improves knowledge of community, amenities, units and local area features.
Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
Plans and organises daily activities to maximise the time to achieve targeted leasing numbers.
Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
Supports all communities including cross selling based upon potential resident requirements.
Follows up on receipt of required documentation, contract returns and processes payments.
Manages cancellations in line with targets, and can negotiate a compromise where required.
Undertakes marketing activities to promote the property and monitors competitor activity.
Periodically lead morning huddles with the broader Sales team
Ensure the accuracy of our advertised content (online/marketing materials etc), making use of our knowledge of the assets and regular use of platforms.
Triage non-sales enquiries and ensure they are managed in a professional manner.
About You
Knowledge & Qualifications
Good level of general education evidencing literacy and numeracy
Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases/ booking systems, e.g. Salesforce is desirable.
Experience & Skills:
Excellent customer service skills and experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.
The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets.
Evidence of organisation skills with the ability to multi task and prioritise whilst maintaininga high level of accuracy and attention to detail.
Culturally aware and able to adapt relationship-building, communications and negotiation skills to suit audience.
A team player who is evidently approachable and welcoming
Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.
Proficient at using online and web tools/resources for gathering and presenting research and information.
Fluent English verbal and written communication skills.
Additional language skills are desirable.
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