Leasing Associate
Londres, Reino Unido ;ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
Key Role Responsibilities
Conductssales and leasing activitiesincluding:viewings, following up on enquiries and sales conversions.
Plans and organises daily activities to maximise the time to achieve targeted leasing numbers
Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
Ensures all data capture systems and details of contact are updated in anaccurate andtimelymanner asrequired.
Welcomes on siteenquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
Follows up on receipt of required documentation, contract returns and processes payments.
Conducts scheduled Residents’ apartment visits.
Manages cancellations.
Responds to online (webchat) and email enquiries in a professional and engaging manner
Supports other communities when required including cross selling based upon potential resident requirements.
Inspects community, tour units and leasing materials are available andtakes action to ensurethey meet agreed standards for viewings
Actively understands,updatesand improves knowledge of community, amenities,unitsand local area features.
Delivers all aspects of customer service, including a comprehensive front of house serviceanticipatingand exceeding resident expectations.
Supports Resident events and activities within the Community
Assists with Community preparations, including move-in and move-out processes.
Develops andmaintainslocal knowledge and information resources relevant to resident needsi.e.travel, entertainment and amenities.
Screensproperty visitors,guestsand contractors
Responds positively to customer queries and complaints,identifyingand undertakingappropriate actionin line with Greystar’s complaints procedure.
Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
Completes Health and Safety compliance activities in line with the Company’s policies and procedures
Completes administrative tasks including logging of maintenance requests,filingand preparing notices and updating of databases.
Register, secure and correctly issue Resident parcels/deliveries
Proactively attends to ororganisesad hoc or minor cleaning requirements.
About You
- Excellent customer service skills and significant experience in a sales role in a similar world-class accommodation/ hospitality/ leisure or reservations/ membership environment.
- The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets.
- Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail.
- Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- A team player who is evidently approachable and welcoming.
- Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.
- Proficient at using online and web tools/resources for gathering and presenting research and information.
- High attention to detail in personal presentation.
- Fluent English verbal and written communication skills.
- Numerical skills necessary to complete the above activities.
Desirable
- Detailed knowledge of Landlord/Tenant Legislation.
- Residential Property or relevant qualification.
- A knowledge and understanding of UK Health and Safety requirements and legislation.
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