ABOUT GREYSTAR

​Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Facilities Manager is responsible for the day-to-day management of hard FM services across two of our largest student residential properties. They will oversee maintenance, compliance, contractor management, and budget control, ensuring high service standards and operational efficiency.

JOB DESCRIPTION

Key Role Responsibilities

• Manage all day-to-day site-based hard FM services.
• Develop and implement effective site-specific reactive maintenance, planned preventative maintenance and life cycle replacement programmes.
• Participate in the preparation and development of site-specific life cycle replacement programmes.
• Implement procedures to ensure innovative and effective energy and utilities management and monitoring.
• Actively seeks interaction and contact with residents to proactively seek to improve service delivery and takes appropriate action to resolve and address service issues.  
• Hires, onboards and develops capability of team members in order to meet key performance goals and future succession requirements.
• Manage all sub-contractors and service providers. Sub-contractors will include but not limited to, specialist building maintenance contractors, grounds maintenance contractor and pest control contractor.
• Coordinates and monitors minor works contractors and suppliers’ standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records and conducts annual PAT testing to achieve statutory compliance.
• Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property.
• Ensures that the appearance and physical aspects of the properties meet established standards through routine quality and safety inspections.
• Issue all relevant permits to contractors to ensure compliance with Greystar Policies & Procedures.
• Production of monthly financial & contract specific reports as needed by the Community Manager and ensure the timely supply of site management information as and when required.
• Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
• Contributes to the development of the annual budget(s) for the properties and is accountable for attainment of related budget goals by analysing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Community Manager
• Implement our Health and Safety policy and Procedures to ensure the safety and welfare of all employees, sub-contractors, end users and the public. Production of monthly Health & Safety Reports.

Your Profile

• Good level of general education.
• An understanding of UK Health & Safety laws and statutory regulations relating to buildings management including interactions with Local Authority Representatives.
• A qualification in electrical/mechanical engineering or plumbing (i.e. NVQ, City Guilds or similar) or the equivalent of an apprentice program or trade school in the building trades.
• Knowledge in all building repair trades, purchasing procedures and practices, painting and repair procedures in advantageous
• General knowledge/understanding of Health and Safety risks including manual handling, worksite safety, chemicals, trip and fall hazards.
• Building maintenance experience in a Corporate residential environment.
• Demonstrate a sound knowledge of the market, possibly with a facilities management provider
• Previous experience of supervising contractors/suppliers and of working with teams repairing and maintaining premium residential buildings.
• Experience of developing and maintaining risk assessments, managing preventative maintenance systems and the ability to support the Community Manager to meet them.
• IOSH qualified (desirable).
• An understanding of HVCA SFG20 maintenance job plans (desirable).

Role Scope

• Chapter Spitalfields and Chapter Kings Cross off a combined bed count circa 2000 beds for in the student buildings and 59 Private Rental apartments
• Each site is supported by a team of 3 Maintenance Technicians and a Maintenance Supervisor
• Dual Site attendance is required

Key Relationships

• Senior Community Managers and Community Teams
• Regional Operations Manager
• Corporate Support Teams, including Regional Facilities Managers, Capital Projects, Health & Safety, HR, Finance, Procurement & Systems