ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This position is responsible for performing technical and mechanical work to ensure that all physical aspects of the property, including buildings, grounds, amenities, and common areas, meet the company’s standards for cleanliness, appearance, safety, and overall functionality. This role requires strong leadership and initiative, as it works closely with the Service Supervisor to help oversee and support the property’s daily operations. At times, this position will also serve as the acting Service Supervisor in their absence, ensuring continuity of operations and maintaining high performance standards across the team.

JOB DESCRIPTION

Essential Responsibilities:

Service Requests & Preventative Maintenance
Completes assigned work orders generated from resident service requests, as well as preventative maintenance tasks throughout the property. Diagnoses the source or cause of defects or problems and performs necessary repairs in accordance with company policies, procedures, safety standards, and code requirements. Assists in supervising and ensuring these essential tasks are completed efficiently before involving the Service Supervisor, as this role functions as the Sr. Service Technician in addition to the regular technician responsibilities.

Make-Ready Preparation
Oversees the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins. This includes completing pre-move-out inspections, creating punch lists of required maintenance work, coordinating with vendors and contractors, obtaining supplies and materials, completing all assigned maintenance tasks, and inspecting finished work to ensure quality standards are met. Provides leadership and ensures these processes are completed accurately and on time prior to escalation to the Service Supervisor.

Inventory & Supplies Management
Follows established procedures for accessing and using materials, supplies, tools, and equipment from the property’s maintenance department. Tracks inventory used, returns unused items to their proper location, and notifies the Maintenance Supervisor of re-ordering needs to maintain adequate stock levels. Supports the team by ensuring these inventory practices are consistently followed and properly documented.

Documentation & Reporting
Completes all required documentation and service request paperwork accurately and in a timely manner to ensure maintenance activity is properly recorded, tracked, and communicated. Ensures team compliance with documentation standards before submitting to the Service Supervisor for review.

Property Appearance & Upkeep
Assists in maintaining the grounds, common areas, and amenities by performing general cleaning tasks such as picking up trash and debris, pressure washing, painting curbs and signage, and maintaining pool areas and breezeways to uphold community standards. Helps coordinate and verify completion of these tasks among team members when the Service Supervisor is not present.

Expense Control & Resource Management
Supports cost-control initiatives by repairing rather than replacing items when feasible, using materials efficiently, and ensuring proper use and care of tools and equipment to minimize waste and expenses. Leads by example and reinforces these cost-conscious practices across the maintenance team.

 Other Responsibilities: 
1. Complies with Greystar’s safety and risk-management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately. 

2. May periodically inspect work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. 

Service Technician 

3. Assists in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to management. 

Physical Demands:

• Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.

• Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).

• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.

• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

• Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

Required Licenses or Certifications:
•    Incumbents must have EPA certifications Type 1 and II or Universal for refrigerant recycling. (Applies to Certified Service Technicians.)
•    Incumbents must have all certifications as required by State and Local jurisdictions. (Applies to all Service Technicians.)
•    Incumbents must have valid driver’s license to operate a golf cart on property depending on property size.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.