ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role is responsible for overseeing and managing the overall performance and profitability of a portfolio of properties within a designated region. This role involves developing and implementing effective property management strategies, ensuring high tenant satisfaction, and optimizing financial returns for property owners. The Regional Property Manager plays a crucial role in coordinating and leading property management teams, collaborating with various stakeholders, and maintaining a strong understanding of the real estate market trends in the region.

JOB DESCRIPTION

This position is based in Lexington, KY and requires on-campus, in-office presence at least four days per week.

The Executive Director of Housing Operations (EDHO/Regional Property Manager) provides the overall leadership for a comprehensive on-campus housing program for the University of Kentucky (UK). The EDHO works directly with UK, including residence life, student accounts services, and auxiliary services, to support the University’s academic mission and strategic priorities. Greystar is responsible for the facilities management of 15 buildings, comprising 7,500 residence hall and apartment-style beds. The EDHO oversees approximately 42 full-time employees, 10 part-time employees, 80 summer conferences student staff, and a multi-million-dollar budget. The EDHO serves as the primary link and interface between UK, Greystar, students, and facilities management/building operations. She/he is responsible for positively contributing to a high-quality, living-learning residential experience for UK students. The EDHO provides leadership and direct supervision to five department leaders (occupancy management, finance, operations, administration, & facilities), which constitute the senior management team.

Specific responsibilities include the oversight of all budget and administrative activities, human resources, housing assignments, marketing, facilities management and emergency planning/responsiveness. This role also has direct responsibility for the successful execution of a robust, annual summer conference and occupancy business and critical turnover program, as well as indirect responsibility for the oversight of a third-party custodial services provider in all 15 residence halls. The EDHO works alongside UK’s Office of Residence Life to support the on-campus student experience. Additionally, the EDHO is responsible for the development, implementation, and monitoring of all departmental budgets. The EDHO is responsible for crafting, executing, and evaluating all housing-focused systems and processes that support enrollment and retention, align with institutional objectives, and support the operational and financial goals of Greystar and UK Campus Housing. This role also serves as the Regional Property Manager for a single off-campus apartment community serving Xavier University of Norwood, OH.

Qualifications

• Master’s Degree required, with 7-10 years of experience or training (or a combination of experience/training) in university housing operations
• Familiarity with database systems, such as StarRez, Entrata, and Yardi
• Strong budgetary and financial performance experience
• Effective verbal and written communication
• Excellent organizational leadership with prior supervisor experience
•  Outstanding customer service skills
• Proven history of robust relationship-building
• Previous public-private partnership experience in a higher education setting is strongly recommended

Supports and executes the Company’s strategies related to property management operations by leading the team members on the assigned portfolio of properties, and by implementing the policies, procedures, and practices that enable UK Campus Housing to meet and exceed budgeted financial goals and achieve operational performance objectives.

JOB DESCRIPTION

• Develops the annual budget(s) for the properties comprising the assigned portfolio and oversees attainment of budget goals by analyzing and evaluating financial statements, monthly reconciliations, and working with the Controller, client/owner, and others to address and resolve gaps in the financial performance of the portfolio.
• Ensures that the portfolio and individual communities meet the established operational, financial, and business performance standards by inspecting the properties, reviewing financial, market, and operational reports, and developing and implementing appropriate measures to achieve results.
• Provides leadership to the team of associate and assistant directors by articulating annual goals/objectives, developing action plans to achieve desired results, and setting priorities. The EDHO will model the standards expected of all UK Campus Housing leaders.
• Cultivates a high-performing team by hiring, training, and retaining skilled team members, and by managing their performance in accordance with Company policies, values, and business practices. Oversees the appropriate and adequate staffing of the portfolio and supervises the recruitment, development, and management of all team members.
• Promotes client satisfaction and retention through timely reporting and ongoing communication about the performance of the properties and responds quickly and with urgency to client/owner concerns, questions, issues, and requests. Sustains Greystar’s reputation as a trusted, reliable, and effective educational partner.
• Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio or the quality of the on-campus housing experience, and works with others to develop and implement market plans that drive occupancy and revenue growth.
• Ensures the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through routine site and safety inspections. Administers a comprehensive maintenance and capital investment strategy for the physical upkeep of each property in the portfolio, including oversight of preventative maintenance programs and major mechanical systems.
• Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between vendors and Company project team members.
• Actively engages in the campus and wider community to fulfill Greystar and UK service, charitable, and philanthropic commitments.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

BASIC KNOWLEDGE & QUALIFICATIONS:

• Bachelor’s/Master’s degree from an accredited college or university preferred in Business, Real Estate. or related fields.

• Proven experience in a leadership role with managing diverse properties.

• Proficiency in using property management software (preferably Yardi and/or Real Page), word processing, spreadsheet, and database management applications to complete and produce required reports and other employment documents.

• Strong financial acumen and analytical skills.

• Excellent communication and team management skills.

• In-depth knowledge of real estate laws, regulations, and market trends.

• Abilities to create and manage stakeholder relationships.

• 3 years minimum of relevant experience

SPECIALIZED SKILLS:

• Real Estate license required in specific markets, otherwise preferred. 

• Industry certifications (e.g. CPM, CAPS, CAM, etc.) also preferred.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.