ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Overseeing health, safety, and compliance standards on the Sutton estate, ensuring adherence to regulations and standards.
Conducting daily, weekly, and monthly Planned Preventative Maintenance (PPM) tasks to uphold property standards.
Communicating effectively with residents, clients, contractors, and colleagues to address maintenance issues promptly and maintain a high level of customer satisfaction.
Administering property maintenance records in accordance with company policies and procedures, ensuring transparency and accountability.
Undertaking repair and maintenance tasks to a high quality, including plumbing, joinery, carpentry, painting/decorating, and lighting, or coordinating repairs with contractors when necessary.

JOB DESCRIPTION

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values

• Actively seeks interaction and contact with residents to proactively seek to improve service deliveryand takesappropriate action to resolve and address service issues.  

• Assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards, as well as ensuring the routine upkeep on the properties by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards.

• Monitors the building services maintenance and management regime to ensure the mechanical, electrical and other building services plant and equipment reach their expected life span. Notification of major defects or failure trends to the Local Operations team and Estates Manager with recommended actions and costings where appropriate.

• Works with external stakeholders on a regular basis i.e. local council, project managers, fire services to ensure the property is compliant in all aspects of its works.

• Works with the Estates Management team to ensure Fabric, Electrical and Mechanical works are correctly specified and technical advice is available and be the point of contact for Capital works handover back to the property.

• Provides the Estates Management team with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews.

• Inspects work performed by other maintenance team members to assess workmanship, effectiveness of policies and procedures and develop corrective action plans as needed.

• Hires, onboards and develops capability of team membersin order to meet key performance goals and future succession requirements.

• Contributes to the development of the annual budget(s) for the properties and is accountable for attainment of related budget goals by analysing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Estate Manager 

• Originates, approves and submitspurchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. 

• Maintains adequate inventory of spare parts and maintenance materials and works with Estate Manager to order supplies and tools as needed to stay within budgetary guidelines.  

• Develops and actions regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals. Contributes to the selection and management of the PPM Contractors.

• Monitors reactive, statutory and PPM, works ensuring service level agreements are met, and accurate, up to date records are kept on systems and at the property. 

• Coordinates and monitors minor works contractors and suppliers’ standards; retainsaccurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records and conducts annual PAT testing to achieve statutory compliance. Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) aremaintained in an up to date state in each property.

• Reviews and actions site risk assessments and method statements as required with Estate Manager. Checks that there are no Contractors allowed within or on the property without the necessary RAM’s, PPE, induction and permit to work notices when appropriate. Carries out the requirements of HASWA and CDM.

• Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.

• Ensures that the appearance and physical aspects of the properties meet established standards through routine quality and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.

• Works with Estate Managers to develop a positive culture aligned to our brand pillars;championing consistency and operational excellence in the area of facilities management. Proactive in striving for continuous improvement through feedback.