ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Works as part of the Professional Lets team to perform administrative tasks and provide customer service to our residential communities, in order to achieve occupancy and retention goals across our portfolio of professional lets. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations. 

JOB DESCRIPTION

Key Roles and Responsibilities

• Supports the creation of a positive, memorable experience for residents by exceeding expectations.
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Provides proactive reception and customer services to all residents ensuring queries are handled in a timely manner.
• Answers incoming calls and completes related tasks or logs with the relevant team member to resolve or handle as appropriate.
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices, taking payments and debt management activities and copying of documents.
• Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions and compiling relevant paperwork and leasing contracts
• Conducts scheduled residents’ apartment visits.
• Assists with Community preparations, including move-in and move-out processes.
• Supports events management of resident life activities within the our Residential Communities.
• Completes regular Health & Safety compliance activities in line with the Company’s policies and procedures.

• Participates where required in an on call roster to provide out of hours emergency support for Communities.
• Completes various administrative and other reports and performs other duties as assigned or as necessary.

Role Scope

• Quayside Quarter
• 268 units

Key Relationship

• Community Managers and Team Members
• Contractors and Suppliers

About You

Knowledge & Qualifications

• Good level of general education
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems

Experience & Skills

• Excellent customer service skills and significant experience in a customer facing service delivery role in a similar world-class hospitality environment.
• Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• Strong relationship building and influencing skills
• A team player who is evidently approachable and welcoming
• Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Proficient at using online and web tools/resources for gathering and presenting research and information
• High attention to detail in personal presentation
• Fluent English verbal and written communication skills
• Numerical skills necessary to complete the above activities.