ABOUT GREYSTAR

​Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Office Assistant positions are held by both graduate and undergraduate students. Office Assistants are members of the Department of Residence Life and Housing who are to be compensated hourly for working at one of the Central Office reception desks. The Office Assistants for the Central Office provides administrative support to all professional staff members for the department and reports to the Assistant Director for Finance and Administration or their designee. The following responsibilities comprise the significant duties assigned to Office Assistants. Other duties may be assigned.

At this time, we are looking for candidates with availability within the 12:00 PM – 5:00 PM time frame Monday through Friday.

JOB DESCRIPTION

• Assist in maintaining the reception area during the hours of 8am to 5pm.
• Keep an accurate account of all hours worked by clocking in and out of Dayforce on time.
• Management of office functions including typing, proofreading, developing flyers and program materials, creating and working with databases, answering the phone, processing mailings, and appointment scheduling.
• Complete an accurate inventory of all items at the desk(s) at the start of every shift according to prescribed guidelines.
• Keep confidential all information discussed in meetings, memos, or overheard from any of the staff offices unless directed to share the information by supervisor, or their designee.
• Maintain a clean and orderly desk and reception area by adhering to supervisor guidelines for maintaining logs, passes, cards, paperwork, project documents, etc.
• Assist with tours, walks, lockouts, and overall community support.

• Assist Cleveland State University and the Department of Residence Life and Housing in answering questions from students, families, staff, and visitors, and them to the appropriate means of obtaining the requested information whether in person, via phone, or via email.
• Answer the service desk telephone and transfer calls according to guidelines and procedures outlined by the supervisor and the Central Office Assistant Manual.
• Greet everyone who enters the office with a smile, positive attitude, acknowledgement, attentiveness, good posture, professionalism, and respect.

• Data entry and cross-referencing spreadsheets and information
• Assist with move-in packets, material preparation assembly and proper distribution
• Attend and assist with check-ins and check-outs
• Complete and submit Maintenance Requests as needed
• Attend all scheduled meeting and training sessions as directed by supervisor
• Assist in the implementation of departmental surveys, research studies, etc.
• Adhere to University Student Code of Conduct, all residential handbook policies and procedures, and Office Assistant expectations and policies.
• Other duties as assigned by the Department of Residence Life and Housing and its administration.  

• Be enrolled in twelve (12) academic credits for Fall 2023 semester at Cleveland State University. Graduate students are required to be enrolled in nine (6) academic credits. Students who drop below full-time status once hired may not continue to work. Students who have been dismissed from or leave the University during the time of their employment will be separated immediately. There is no credit hour requirement for Summer employment.
• Maintain at least a 2.5 cumulative grade point average. Student grades will be checked at the end of each semester and summer session.
• Must maintain a good conduct standing with the University and the Department of Residence Life and Housing, as discerned by the Director for Residential Education.
• Period of employment is determined by the need of the department and the applicant’s preference. Typically, the employment term is for the academic school year (Fall & Spring). Training and preparation for Community Desks and Mail Operations will require the student’s attendance and participation in training and activities prior to the start of the fall semester.
• Any student employee is allowed a maximum of 25-29 hours per week for all RLH employment combined during the academic year.

International student employees cannot exceed 20 hours per week

The hourly range for this position is $10.70 - $13.22.

COMPENSATION & BENEFITS

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.

Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Benefits Offered for Part-time Team Members:

• 401(k) with Company Match (eligibility required)

• Employee Assistance Program

• Paid sick time

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.