ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This position is for a Litigation Intake Specialist for our enterprise legal and risk management team. The position will join a new Triage Tiger Team, which will manage the intake process and triage cases to the Greystar team member and/or provider that is best suited to resolve the issue.

The Litigation Intake Specialist plays a critical role by evaluating legal documents to ensure they are properly identified, triaged, and sent to the correct legal, risk or operations team members and that deadlines are tracked and met for all lines of business.

JOB DESCRIPTION

KEY RESPONSIBILITIES: 

• Analyze the intake of legal letters, claims, complaints, letters of representation, and other legal matter documents.
• Manage cases in a Legal Matter Management system to make sure matters are properly entered for tracking.
• Review new TyMetrix cases in detail and assign them to team members on the risk and legal teams to make sure documents have been received and are being handled by the proper team members and track them to resolution. 
• Create and continuously improve standard operating procedure guide and standard messaging library to provide excellent and consistent service delivery 
• Support team members who are new users to a legal matter management system, and support projects related to triage of documents served on the company.
• Identify opportunities for process improvement initiatives and knowledge management projects, and where appropriate, develop and establish best practices.
• Ensure litigation deadlines, court dates, and related events are entered into the matter management system and tracked to deliver upon timelines.
• Serve as a point of contact for litigation service issues between process vendor (CT Corp), litigation and risk team members.  Manage and resolve Tier 1 cases, use independent judgment to draft solution for Tier 2 cases, and escalate Tier 3 cases to legal partners or leadership for solutioning.
• Clearly communicate with professional, accurate, and actionable email correspondence. 
• Prepare Key Performance Indicators to ensure strong service delivery. 
• Prepare reporting for senior management to ensure matters are being tracked and KPIs are being met.  

Qualifications:

• Bachelor’s degree is required
• Paralegal certification is required
• 4+ years of litigation or risk management experience
• Strong knowledge of litigation demand letters, claims, pleadings, and other documents with an understanding of time sensitivity for responses and an understanding of which matters need to be immediately elevated
• Proficiency with Microsoft Office suite applications
• Proficiency in Software as a Service (SAAS) systems 
• Strong leadership and team management skills
• Excellent organizational, analytical and communication skills
• Ability to work in a fast-paced environment
• Ability to manage multiple priorities and ensure compliance under tight deadlines
• Claims adjustment experience is a plus
• Experience working with Legal Matter Management systems or docketing software is a plus

#LI-BB1

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.